Tane Support
If something isn't working in Tane or you need help, take a look at the frequently asked questions below or get in touch.
Frequently asked questions
Do I need an account to use Tane?
No. You can use Tane without creating an account. Without an account, your data is stored locally on your device.
What changes if I create an account?
When you sign in to an account, cloud sync is turned on, so Tane can link your data to your account and sync it across devices.
Why do cigarettes I smoke at night count toward the day before?
In Tane you choose when your day ends. If you chose 5:00 AM, for example, a cigarette at 2:00 AM counts toward the previous day, so your day ends when you go to sleep.
You can change this time at any time under Profile / Settings → Day.
How do I change the app's language?
Tane is available in Turkish, English, German, Spanish, French and Portuguese. You can change the language under Profile / Settings → Language.
Where is my data stored?
Without an account, your data stays only on your device. When you sign in to an account, synced data may be stored on Supabase infrastructure, linked to your account.
For more details, see the Privacy Policy.
How do I delete my account?
You can permanently delete your account from within the Tane app.
If you can't access the app or want to know more about the deletion options, use the Delete Account page.
What if the sign-in link doesn't arrive?
If you're signing in with e-mail, check your spam or junk folders as well as your inbox.
If it still doesn't arrive, contact us at support@yunusnalci.com.
Contact
If the problem continues, send us an e-mail:
If you can, briefly describe the problem and the device or platform you're using.